When will my order arrive?

Domestic orders (orders shipping to the 48 contiguous United States) usually ship out within 1-2 business days. We ship domestic orders via FedEx or United States Postal Service (USPS). A tracking number will be emailed to you so you can track your order to your door.  Transit times range from 1-5 business days, depending on your location and selected method of delivery. No refunds on shipping costs due to delays from shipping carriers.

How do I know I'm getting the highest quality products?

Each component of the e-cig / e-hookah is made from the highest quality materials.

Where is Silver Vapes located?

Orders are shipped from our company in Houston, TX.

I'm hesitant to order a electronic cigarette or hookah because it looks complicated to set up and use, is that true?

E-Hookahs / E-Cigs are really easy to use and set up. The E-Cigs come with step-by-step setup instructions online and we are always available via telephone or email with any additional set-up/care questions.

Do you ship internationally?

Yes, we ship to all parts of the world. Shipping costs are based on the weight of your order and desired shipping method. We ship internationally via USPS (United States Postal Service). Processing of international orders takes 1-3 business days due to verification of credit card and address. Shipping charges are calculated via the online system, just enter the country to get the shipping costs after adding items to the shopping cart. Free shipping for orders advertised on website does not apply to international shipping. Free shipping only applies to USA destinations. Any orders returned back will incur a 15% restocking fee and shipping costs will not be refunded.

How long does the flavored e-liquid last, will it spoil?

Our e-liquid is of the highest quality. As long as it remains in an air tight container, the e-liquid flavors will remain fresh for at least 2 years.

My E-Hookah / E-Cig doesn't seem to be smoking right. What do I do?
1. Check your tank. Make sure the tank is filled up with e-liquid and it is not leaking. Tanks need to be changed out every 1-2 months depending on use.
2. Check your battery. Make sure the battery is fully charged. Make sure the battery is not blinking.

What is your return policy?
All returns must be shipped back Silver Vapes within 7 days of receiving the order. All orders must be returned in original unused condition with all accessories. The return shipping costs must be paid for by the customer. If a product was received defective, Silver Vapes will gladly replace it or provide a full credit. International Orders Only: Orders returned back will incur a 15% restocking fee and shipping costs will not be refunded.

I didn't get an email confirmation of my order. How do I get one?
Our shopping cart automatically sends out an email confirmation after each order is finalized. If you did not receive an email confirmation, please email us at contact@silvervapes.com and we will send you out another one.

Can I add things or make changes to my order?
Please contact us as soon as possible to make changes to your order. If it is during normal business hours, please call us at 800-383-2098 so that we can make changes to your order before it is shipped out. If it is after business hours, please send us an email with your changes.

What is your selling policy?

You must be 21 years of age or older to order any and all products offered on our website. We aggressively utilize all available security methods in an effort to verify age and credit card information. Any patrons violating all or portions of these terms of use may be prosecuted under law. We diligently track all credit card transactions and any misuse or fraudulent activity will be reported and may be prosecuted. Credit card fraud is a felony. BUYER IS RESPONSIBLE FOR ALL APPLICABLE TAXES IN THEIR HOME STATE EXCEPT IN TEXAS. WE PAY ALL TEXAS TAXES ONLY. PLEASE ABIDE BY ALL STATE LAWS WHEN PURCHASING FROM SILVER VAPES.